FAQ'S
PRODUCTS
WHICH CLOTHING SIZE SHOULD I GET?
SOME OF OUR ITEMS FIT TRUE TO SIZE, HOWEVER OTHER ITEMS HAVE A BOXY FIT. THEREFORE, WE RECOMMEND YOU TAKE A LOOK AT THE PRODUCT PAGE OF THE ITEM YOU'RE INTERESTED IN FOR SPECIFIC SIZING INFORMATION.
HOW DO I TAKE CARE OF MY ITEMS?
ALL ITEMS IN OUR COLLECTIONS COME WITH A CARE LABEL. WE STRONGLY RECOMMEND YOU TO ALWAYS FOLLOW THE INSTRUCTIONS ON THIS LABEL. IF YOU HAVE ADDITIONAL QUESTIONS OR YOU WANT FURTHER ADVICE, PLEASE GET IN TOUCH WITH US VIA PHONE OR MAIL.
THE ITEM I WANT IS OUT OF STOCK. WILL IT BE RESTOCKED?
WE'RE SORRY THAT THE ITEM THAT YOU ARE INTERESTED IN IS OUT OF STOCK. ON THE PRODUCT PAGE, YOU CAN SUBSCRIBE YOURSELF TO GET NOTIFIED WHEN YOUR ITEM IS BACK IN STOCK.
MY PURCHASED ITEM IS DAMAGED. WHAT SHOULD I DO?
WE’RE SORRY THAT THE ITEM THAT YOU PURCHASED IS DAMAGED. TO SEND THE ITEM BACK SEND AN EMAIL INFO@SETTEDAPART.COM TO RECEIVE FURTHER INSTRUCTIONS. RETURN COSTS FOR FAULTY ITEMS ARE COVERED BY SETTED APART.
ORDERS & DELIVERY
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
NO, THE SHIPPING ADDRESS CANNOT BE MODIFIED. FOR ANY DOUBTS, PLEASE CONTACT US.
WHAT IS THE DELIVERY TIME OF MY ORDER?
DOMESTIC (NETHERLANDS) SHIPPING:
ORDERS WITHIN THE NETHERLANDS WILL BE PROCESSED AND DISPATCHED WITHIN 1-3 WORKING DAYS FROM THE DATE OF PURCHASE. YOU CAN EXPECT TO RECEIVE YOUR ORDER WITHIN 1-3 WORKING DAYS FROM THE DISPATCH DATE. OUR TEAM WILL PROVIDE YOU WITH TRACKING INFORMATION SO YOU CAN MONITOR YOUR ORDER'S PROGRESS.
INTERNATIONAL SHIPPING:
FOR INTERNATIONAL ORDERS, WE AIM TO PROCESS AND SHIP YOUR ORDER WITHIN 1-3 WORKING DAYS FROM THE PURCHASE DATE. DEPENDING ON YOUR LOCATION, YOU CAN TYPICALLY EXPECT YOUR ORDER TO BE DELIVERED WITHIN 1-6 WORKING DAYS FROM THE DISPATCH DATE. PLEASE NOTE THAT SHIPPING TIMES MAY VARY BASED ON CUSTOMS PROCESSING AND LOCAL POSTAL SERVICES IN YOUR COUNTRY. WE WILL PROVIDE YOU WITH A TRACKING NUMBER TO KEEP YOU UPDATED ON YOUR ORDER'S JOURNEY.
ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERED DUTIES UNPAID (DDU). THIS MEANS THAT YOU, THE CUSTOMER, ARE RESPONSIBLE FOR PAYING YOUR LOCAL COUNTRY'S IMPORT DUTIES AT THE TIME OF DELIVERY. PLACING AN ORDER TO AN INTERNATIONAL DESTINATION SERVES AS CONFIRMATION THAT YOU UNDERSTAND YOUR RESPONSIBILITY TO PAY THESE FEES. UNFORTUNATELY, WE ARE UNABLE TO CALCULATE THESE FEES AT THE TIME OF PURCHASE.
PLEASE BE AWARE THAT THESE DELIVERY TIMES ARE ESTIMATES AND CAN BE SUBJECT TO UNFORESEEN DELAYS DUE TO FACTORS BEYOND OUR CONTROL. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR ORDER'S DELIVERY, FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM AT INFO@SETTEDAPART.COM. WE'RE HERE TO ASSIST YOU.
I DIDNT RECEIVE AN ORDER CONFIRMATION. WHY NOT?
IT CAN TAKE UP TO TWO HOURS AFTER YOU HAVE PLACED YOUR ORDER FOR YOU TO RECEIVE THE CONFIRMATION EMAIL. PLEASE ALSO CHECK YOUR SPAM INBOX.
IF THE PAYMENT HAS BEEN PROCESSED AND YOU HAVEN’T RECEIVED A CONFIRMATION EMAIL AFTER TWO HOURS, PLEASE GET IN TOUCH WITH US VIA MAIL.
RETURNS
DID YOU RECEIVE MY RETURN?
ONCE WE HAVE RECEIVED YOUR SHIPMENT, WE WILL PROCESS THE RETURN AS SOON AS POSSIBLE. IT TAKES A MAXIMUM OF 2 DAYS TO START PROCESSING YOUR RETURN. WE WILL SEND YOU AN UPDATE ONCE THE REFUND IS COMPLETED.
WHAT ARE THE COSTS TO RETURN AN ITEM?
CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. FOR MORE QUESTIONS ON THIS PLEASE CONTACT US AT INFO@SETTEDAPART.COM.
HOW CAN I RETURN AN ORDER?
YOU HAVE 14 DAYS TO RETURN YOUR ORDER AFTER RECEIVING IT. ORDERS MUST BE RETURNED UNUSED AND IN THE ORIGINAL PACKAGING STILL ATTACHED. FURTHERMORE, ITEMS HAVE TO BE UNWASHED AND WITH ALL LABELS STILL ATTACHED.
TO START A RETURN, YOU CAN CONTACT US AT INFO@SETTEDAPART.COM.
WHEN CAN I EXPECT MY REFUND?
WE WILL REFUND YOUR RETURN AS SOON AS POSSIBLE AND AT THE LATEST WITHIN 14 DAYS OF RECEIVING YOUR RETURN. WE ALWAYS REFUND YOUR MONEY TO THE BANK ACCOUNT, CREDIT CARD OR PAYPAL ACCOUNT THAT WAS USED TO PLACE THE ORDER.
IS IT POSSIBLE TO EXCHANGE ITEMS?
WE ARE HAPPY TO OFFER AN EXCHANGE OR REFUND WHEN THE PRODUCT IS DEFECT, WE WILL OFFER EXCHANGE FOR UNWORN ITEMS RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, +ED IN. EXCHANGES WILL ONLY BE GIVEN ON ITEMS RETURNED WITHIN 14 DAYS OF RECEIPT OF THE ORDER.
MY ACCOUNT
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
IF YOU WANT TO PLACE AN ORDER, A SETTED APART ACCOUNT IS NOT NECESSARY. YOU CAN CHECKOUT AS A GUEST.
DO I NEED TO SIGN IN TO SEE MY ORDER DETAILS?
YES. IN ORDER TO SEE YOUR ORDERS, YOU SHOULD SIGN IN TO THE SITE AND GO TO ACCOUNT, AND CLICK ON THE 'ORDERS' SECTION.
WHAT ARE THE ADVANTAGES OF HAVING AN ACCOUNT AT SETTED APART?
A SETTED APART ACCOUNT MAKES IT FASTER AND EASIER TO PLACE AN ORDER. YOUR ADDRESS DETAILS WILL BE FILLED IN AUTOMATICALLY AND ALL YOUR ORDERS CAN EASILY BE FOUND IN ONE PLACE.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
FOR MORE INFORMATION, PLEASE VISIT OUR PRIVACY POLICY SECTION.
PAYMENT
WHAT PAYMENT METHODS DO WE ACCEPT?
- CREDIT CARDS (WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DINERS, DISCOVER, JCB AND UNION PAY);
- PAYPAL (TO REGISTER A PAYPAL ACCOUNT, PLEASE VISIT THEIR WEBSITE AT PAYPAL.COM);
- ALI PAY FOR CHINA MAINLAND, HONG KONG SAR, MACAO SAR AND TAIWAN REGION;
- SOFORT FOR GERMANY, BELGIUM, AUSTRIA AND SWITZERLAND;
- IDEAL, KLARNA FOR NETHERLANDS.
WHY HAS MY PAYMENT BEEN REFUSED?
AFTER THE AUTHORISATION, A TRANSACTION CAN STILL FAIL. IF THE TRANSACTION FAILS AFTER AUTHORISATION THE FUNDS WILL STILL BE RESERVED ON YOUR BANK ACCOUNT. ALTHOUGH THEY HAVE NOT BEEN DEBITED, THEY MAY APPEAR TO HAVE BEEN COLLECTED. PLEASE NOTE THAT AFTER AUTHORISATION THE RESERVE CAN LAST UP TO 30 WORKING DAYS BEFORE IT IS LIFTED. THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS.
THE REASONS FOR SUCH FAILURE MAY SIMPLY BE:
- THE CARD LIMIT HAS BEEN REACHED
- THE CARD INFORMATION ENTERED IS WRONG
- THE CARD REACHED THE MAXIMUM NUMBER OF CHARGES ALLOWED IN A PERIOD
- THE BILLING ADDRESS DOES NOT MATCH WITH THE CARDHOLDER DETAILS
- THE CARD DOES NOT ALLOW INTERNATIONAL TRANSACTIONS
- THE CARD DOES NOT ALLOW ONLINE TRANSACTIONS
- DEPENDING ON THE COUNTRY IN WHICH YOU ARE LOCATED YOU MIGHT HAVE TO CALL YOUR BANK TO AUTHORIZE YOUR CREDIT CARD FOR ONLINE, CROSS-BORDER OR OVERSEAS TRANSACTIONS.
IN OTHER CASES THE REASONS ARE LESS OBVIOUS AND MAY RELATE TO THE EVER INCREASING FRAUD PREVENTION AND OTHER SECURITY MEASURES IMPLEMENTED BY CREDIT CARD COMPANIES TO PROTECT THE CARDHOLDER AGAINST CARD ABUSE.
